Thursday, June 21, 2012

Six Steps to Boost Productivity by 30 Percent at Your Medical Practice

http://www.managedcarealt.com/




By Carol Stryker | April 29, 2012
 
 
What if your current staff could actually get all of their work done, you could see 30 percent more patients, or you could get home in time for dinner? How happy would patients be if wait time decreased?

The rule of thumb is that 30 percent of the activity in any type of office is wasted. My experience is that the percentage is even higher in a medical office. The more useless labor you can eliminate, the bigger the increase in productivity and the fewer mistakes. A careful review of some or all of the processes in a medical office can generally be expected to yield productivity gains of at least 30 percent in the areas addressed.

All work, productive and non-productive, is part of a process. Identifying and eliminating the wasted work in a particular process is a project with specific steps. Staff, even those not directly involved in the process, must be included in the project. Their knowledge of what is really happening is invaluable, and their buy-in promotes sustained change.

1. Choose a process you would like to streamline. You will be more motivated to attack a process that is causing major problems, but it might be helpful to practice technique on something simpler.

2. Answer this question: What should the process accomplish and why is that important? Take the time to clearly state the purpose and value of the process and write it down. This is the yardstick for future evaluations. This is the only aspect of the project that the physician(s) cannot delegate or outsource.

3. Write down the steps in the process, in order. Leave some space between the steps. Once you think you have all the steps, walk through them to be certain you have not left anything out. Add what you left out and walk through again. Repeat until all steps have been captured. An individual, with subsequent review and refinement by a knowledgeable group, can create the initial outline of the process.

4. For each step, ask the group:
• What does this have to do with the goal? If nothing, eliminate it. If not much, eliminate it or combine it with another step.
• Is another step performing the same function? If so, which one produces the best outcome? Eliminate the less effective step.
• Is there a better way? Do you have a tool, not available when the process was first developed, that gets the job done more effectively and/or efficiently?
• Could a step be added that would have a positive impact on a subsequent step? Would it help to sort a previously unsorted list? Would a paper report be easier to work than one on a screen?

5. For the amended process, ask:
• Are any additional steps necessary? If something will be printed now that was not printed before, what will be done with the paper?
• Are the steps in the most logical order? Examine alternative sequencing as a possible improvement to the process.
• Is the process intuitive? Will it be easy for the person doing the work to remember?
• Are any steps error-prone? What can be done to minimize or eliminate the propensity to error? If it cannot be eliminated, what can be done to validate the step was done properly?

Repeat from Step 5 until satisfied with the proposed process.

6. Once the improved process is implemented, choose another process and repeat the analysis. Continue until satisfied (even delighted) with the way the office works.

The only difficulty is finding the time and discipline to perform an analysis of a process and implement improvements.

Each successful project frees up resources and makes it easier to address another process. Morale improves because office operations are improving. Stress decreases because there is actually time to do what needs to be done. Staff turnover goes down and profits go up. Give it a try.



Tuesday, June 12, 2012

Medical Practice Purchases: Health Reform Creates Déjà Vu

http://www.managedcarealt.com/



By David Mokotoff, MD | June 9, 2012
 
 
On the west central coast of Florida, where I practice cardiology, an interesting phenomenon sprung up in the early 1990s. The role of HMOs was steamrolling across the country and private medical group practices were feeling anxious about their ability to contract successfully with this new healthcare delivery model by themselves. In order to skirt self-referral and anti-kickback rules within "Stark I" laws, medical service organizations (MSOs) sprung up across the medical landscape.

Stark I was part of the Omnibus Budget Reconciliation Act of 1989 (OBRA 1989). Physicians could not meet and decide on pricing of their services without running afoul of the law. Private enterprise took note of this, and soon a host of companies, like Caremark, PhyCor, and MedPartners, went out and bought group practices at exorbitant prices. These Physician Practice Management (PPM) companies saw the future and it looked like corporatizing medicine was the pot of gold at the end of the rainbow.

Trading on the public stock exchanges, shareholders started to demand greater profits that never materialized. As any physician in private practice will tell you, the best way to make a doctor less productive is to give him a bunch of money and then place him on a salary. MedPartners announced that they would suffer a net loss of $841 million for the 4th quarter of 1997, and not surprisingly MedPartners exited the PPM business by 2000, selling doctors back their practices.

Also consider the history of PhyCor. When it bought physician practice assets, it had doctors sign a 40-year deal for the company to manage the practices. But the company itself died at the tender age of 13. In a 2001 Securities and Exchange Commission filing, PhyCor reported that it had sold the last of its multispecialty clinics. It later sold its IPA businesses as well. The company used the money to pay debt. It missed a $4.4 million bond interest payment in February 2001, and ultimately filed for bankruptcy in July 2002.
"Them seeking protection would not come as a surprise to anybody," said Todd Richter, (in 2001), an analyst at Banc of America Securities who had followed PhyCor. "They are the last company in that space of their era that hasn't sought protection.

"They operated a flawed business model. It's difficult for a company to do well at the expense of its doctors," he added.

From 2005 to 2008, the number of physician-owned private medical practices has been dropping from around 66 percent to less than 50 percent, and researchers said the trend would continue downward.

My field of cardiology has been particularly hit hard. According to a 2009 survey by the American College of Cardiologists, more than 50 percent of cardiologists in the U.S. had joined forces with their local hospital. That percentage is even higher today. There are many factors driving this historic exodus from private practice. To mention just a few, consider these: the declining Medicare rates of reimbursements for cardiology procedures (versus rising reimbursements to hospitals for the same procedure) over the past decade, increasing legal and salary costs of maintaining a private practice as a small business, and increasing unfunded federal mandates such as the electronic medical record, OSHA, and EPA requirements.

About 20 years ago, I recall a medical consultant saying this about hospitals acquiring medical practice: “If you want a hospital administrator to run your medical practice, he will –– right into the ground.” If you think that may be an overstatement then consider how efficiently a hospital runs and bills for its services.

Now added to the alphabet soup of acronyms is the ACO (accountable care organization). As part of the Affordable Care Act, this lets a group of doctors, and other providers, take full risk of insuring a given population. Incentives will be given for adherence to evidence medicine, guidelines, etc. Sounds to me a lot like a full-risk HMO contract that claims to hold down medical costs by eschewing excessive tests and procedures. In theory, this is a laudable goal. In actuality I have seen it lead to rationing of care for the sake of profits.

So from my vantage point, what is happening now is as the saying goes, "déjà vu all over again." Doctors bit on the temptation once, 20 years ago for a buyout and are doing so again. The buying entities have changed from a practice management company to a hospital but I am betting the outcome will be the same — buyer’s remorse, unhappy doctors, and patients. Let’s hope that I am wrong.

 
 

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